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跨境电商入门到精通
THE START
今天早上看后台留言,有小伙伴说最近我们公众号的文都太丧了,不是辞职就是裁员,不是亚马逊难做就是血泪经验,其实我们真不是刻意为之,素材全部来自于发生在我们身边非常真实的事情,没办法,亚马逊人就是这么艰难啊。
但是今天,侃妹决定不丧了,给大家传播一点阳光正能量,分享一个来自小小小卖家成功击退跟卖狗的故事,内容如下:
最近,我有一款做了两年的产品Buy Box突然被抢,我整个人都快被气炸了,对方好像是职业跟卖,行动的时间都在深夜两三点钟,然后一大早又撤销,价格刚好比我低1美金,真是可恶至极。
人不犯我,我不犯人,人若犯我,必不忍之。我首先还是非常和颜悦色的和对方好好商量,让他下架产品,然而对方并没有打算理我。OK fine,我又马上做了test buy,填资料的过程非常繁琐,而且跟卖狗还把店铺名给改了,等了很久,也是无果,这个时候我的销量比从前已经降了一大截,每天都借酒消愁。
后来朋友给我建议,既然已经这样,只有拼个鱼死网破,我用养的小黑号把对方所有的库存下单了,全部变成了pending,还用小黑号给对方发了很多警告邮件,故意提到了一系列敏感词汇,对方可能也是开始怂了,各种求爷爷告奶奶主动来和我讲和,就差当场跪下了。我也累了,也就到此为止了。
其实这个故事应该每天都在发生,跟卖越来越猖獗,如果你认怂,这些跟卖欺负的就是你这一类人。所以我们必须奋起反抗,开启防跟卖保卫战。
首先,给大家介绍一下跟卖的几种类型吧:
第一种,店铺里跟卖数量杂乱,不过都是以高价格跟卖。一般这种情况,跟卖者的目标并不是Buy Box,也不指望能出单,他们只是为了测数据,看看这个产品值不值得入手。
第二种,店铺里跟卖数量不多,也有自己的listing,跟卖价格和原卖家差不多或者略低。这种情况,一般是想要分流引流,因为他也有类似的产品,所以想通过跟卖出到一定的订单。这种情况,一般也没有很恶意,你可以警告对方,晓之以理即可。
第三种,店铺里大量跟卖,有成千上万条的跟卖listing。这种情况就是职业跟卖,你给他发警告信,一般来说他都不会理你,有些猖狂的跟卖甚至还会跟你对骂。
接下来,侃妹要给大家支招了:
1/警告信
首先不管任何情况,还是先以和平方式为主,先发警告邮件,让他停止跟卖。至于邮件该怎么写,这里给大家一个模板借鉴。
Dear XXX,
It has come to our attention that XXX is using the XXX trademark without license or prior written authorisation from XXX.
XXX holds federal trademark registrations in the United States. So XXX listings violate XXX trademark and intellectual property rights. You are also in breach of Amazon’s Participation Agreement.
Therefore, we demand that you immediately remove all listings on Amazon.com in which XXX utilises our trademarks and images protected by copyright.
XXX currently has at least one listing on Amazon.com for products that utilise XXX trademarks and/or copyrights without authorisation.
See the following ASIN: XXX
XXX is the only entity authorised to provide authorisation to sell its products on Amazon.com. Your listing constitutes a violation of XXX trademark rights, copyrights, and Amazon’s Participation Agreement.
XXX 's infringing listings must be removed immediately to prevent damage to XXX brand and lost sales.
While XXX has many options available under this state. But we would prefer to resolve this matter amicably. Please confirm to us in writing within 24 hours, that you have:
(1) Removed all of XXX trademarks and copyright material from your Amazon.com listings and any other website or public display you operate;
(2) Removed all of XXX listings of products it claims to be associated with XXX, including but not limited to the ASINs listed above
Failure to take action within 24 hours will force us to report this serious violation to the Amazon seller performance team. This is licensed products to Amazon.com as well, Amazon seller performance team will take such violations very seriously, possibly resulting in removal of your selling privileges on Amazon.com.
"We have received United States. Trademark Application and assigned serial number XXX to your submission." An official notification to you!
Thank you for your attention to this matter. Please contact us if you have any questions.
Legal on behalf of "XXX"
2/ test buy
如果发邮件对方不理睬的话,我们现在可以用第二招了,也就是test buy,做test buy要想成功,一般都要证明对方的产品不是真实存在或者有质量上的缺陷。这个其实我们也可以自己操作,可以买一个跟卖的产品,故意给他弄坏,然后就可以拿着order number去投诉他。
3/品牌备案2.0
品牌备案2.0和品牌备案1.0还是有很多大的区别的:
必须有对应国家的R标
商标可以是文字或图文
要有品牌的官方网站
提供带logo的产品图片、品牌包装图片、logo图片等
需要verification code
虽然说也不能完完全全地杜绝跟卖,但怎么说,至少你投诉的成功率会大大提高,毕竟你的品牌是被保护的。
4/透明计划
相信大家对透明计划一定有所了解,透明计划可以说能从源头上大家跟卖,因为参加透明计划的产品会被贴上一个“透明标签”,是一个唯一的二维码标签,这个二维码标签会对应到参加透明计划的SKU上。
参加的条件如下:
注册链接:
https://brandservices.amazon.com/transparency