7个亚马逊大卖都会犯的严重错误,你要怎么避免吗!
几乎每天都会收到一些卖家的询问:可以给Reviewers发高折扣Code刷测评吗?可以使用某某营销工具设置高折扣刷单吗?每一次遇到这种询问我都忍不住一声叹息。
解释吧?似乎这又是老生常谈。不解释吧?询问的卖家又明明是新手卖家。
很多问题,对于老卖家来说,早知道这是不可触碰的坑,而且很多人做了很多分享,把自己的经验和教训呈现出来,可是对于新人来说,要么是没有看到,要么是心存侥幸而想去尝试。
但现实就是平台的规则越来越规范,违规操作的成本越来越大,要想长期的运营,必须严格遵守平台的规则才行。
关于刷单刷评可能导致的风险,下面这封邮件就是最近一位卖家刷单之后收到的。
We understand that you have offered to provide compensation in exchange for Amazon customer reviews. Sellers are not allowed to manipulate ratings, feedback, or customer reviews.
Violations of our policies may also violate state and federal laws, including the Federal Trade Commission Act. Amazon strives to maintain customer trust and provide the best possible shopping experience. As a result, we will investigate when we learn that sellers, vendors, or others have attempted to manipulate reviews. This includes offers of compensation in exchange for reviews.
Because you are still manipulating product reviews, you currently may not sell on Amazon.com. Funds will not be transferred to you but will stay in your account while we work with you to address this issue. If you have any open orders, please ship them.
You can view previous messages on the Performance Notifications page in Seller Central.
To learn more about this policy, search for "Prohibited Seller Activities and Actions" in Seller Central Help.
To sell on Amazon.com, please reply to this message with the following information:
-- A detailed description of all methods you used to post or obtain customer reviews that are prohibited by Amazon policies.
-- Contact information (name, email address, website, etc.) for any third parties you engaged to obtain prohibited reviews.
-- Identifying information for any customer accounts you or a third party used to post prohibited reviews.
-- List of any prohibited reviews remaining on the Amazon site.
-- A plan that explains how you will prevent product review manipulation in the future.
Once we receive your plan, we will review it and decide whether you may sell on Amazon.com again. If you do not send an acceptable plan within 17 days, we may cancel your listings and hold any funds in your account for about 90 days, but funds could be held longer.
For help creating your plan, search for "Appeal the restriction or removal of selling privileges" in Seller Central Help.
相信收到这封通知的卖家心情是非常糟糕的,但是“出来混,总是要还的”,既然违背了平台规则,也只能自食其果。
我想简单的聊一聊关于刷单的一点看法。
1. 通过找Top 10000 Reviewer刷单。这种方式在很久之前是很流行的,但是现在是绝对不行的,有些Reviewers已经被亚马逊限制留评价,有些甚至被注销了账号,对于卖家来说,找这些Reviewers刷单,不啻于直白的告诉平台,你正在进行刷单的行为,所以,坚决不可以采用。
2. 通过自发货的方式刷单(刷评)。 有卖家自己通过多个账号操作,或者找一些不太可靠的中介操作,采用刷自发货的Listing的方式进行刷单,如果卖家采用的是FBA发货,中介也会告诉你可以通过跟卖的方式,刷跟卖的Listing,然后,因为订单和Review是汇总的,所以,也可以加总到原始Listing上来,但卖家不要忘了,亚马逊作为网购平台之外,更是一家大数据分析公司,而这些操作方式,无论是刷单用的账号,还是IP地址,以及账号的购买记录等,都很容易让亚马逊识别到其非正常行为,很容易被判定为刷单,轻则Listing被暗中降权,严重一点的,会受到亚马逊的直接警告,再严重的,就可能导致账号受限(类似于上述邮件),所以,这种方式也不可取。
3. 通过美国本土真实账号购买。这是当前相对来说比较安全的一种方式,即通过美国本土的真实账号,把这些真实账号的用户组建在一个微信群里,需要刷单的卖家在群里发出自己的产品信息以及给出的折扣和返佣,买家看到后自行认领,返现的方式通过Amazon之外的渠道,比如Paypal或者微信支付等,这种方式的操作,沟通是在平台之外,付款和返佣也是在平台之外,而发货又是通过FBA的真实发货,相对来说更安全,但也必须说的是,即便这样的方式,也已经成为亚马逊的检测对象,已经有卖家通过此方式获得的评价被删除了。
基于上述各种情况的风险,老魏我的看法是,虽然刷单刷评似乎成了运营必须的手段,但也不要过度,适量即可,单纯依靠刷是无法达成运营目标的。刷单需要成本,卖家倒不如把这些成本让渡到产品售价上,产品售价具有竞争力,订单自然就多了,而对于刷评,一定要用真实购买,然后FBA发货的方式进行,同时还要把握好数量,对于大部分类目,真实留评率不到1%,如果你刷到3%还可以接受,但你硬生生的搞出来一个10%的留评率,你说是你傻呢还是你觉得亚马逊系统的甄别能力不行呢?