【浅析】亚马逊未来靠什么增长贝索斯给出了他的答案

网商动力

跨境电商，致力于提供一手资讯、干货知识。

2016-06-06 14:19:16

1、当买家光顾你店铺, 询问产品信息时：

重点：跟买家初次打招呼，要亲切、自然并表示出你的热情。尽量在初步沟通时把产品元素介绍清楚，范例参考:

Hello, my dear friend.Thank you for your visiting to my store, you can find the products you need from my store . If there are not what you need, you can tell us, and we can help you to find the source, please feel free to buy anything! Thanks again.

2、鼓励买家提高定单金额和定单数量, 提醒买家尽快确认定单时可参考:

Thank you for your patronage, if you confirm the order as soon as possible, I will send some gifts. A good news: Recently there are a lot of activities in our store. If the value of goods you buy count to a certain amount, we will give you a satisfied discount.

3、交易进行中，通知买家去参看物流情况时，可参考：

The goods you need had been sent to you. It's on the way now.Please pay attention to the delivery and sign as soon as possible. If you have any questions, please feel free to contact me.

4、当完成交易，您表示感谢，并希望他下次能够再次回头时，可参考：

Thank you for your purchase, I have prepared you some gifts, which will be sent to you along with the goods.Sincerely hope you like it. I'll give you a discount, if you like to purchase another products.

5、推广新产品,采购季节期间根据自己的经验，可给买家推荐自己热销产品。

Hi friend,

Right now Christmas is coming, and Christmas gift has a large potential market. Many buyers bought them for resale in their own store, it‘s high profit margin product, here is our Christmas gift link, Please click to check them , if you want to buy more than 10pieces, we also can help you get a wholesale price. Thanks.

Regards

6、货物断货

货物偶尔的断货只要认真解释一下，买家能够理解，最好的办法是告诉买家自己会积极尽量帮他找到她所需要的产品，同时向他介绍类似的款式供其选择

Hi friend,

We are really sorry that the shoes you order is out of stock at the moment. I will contact the factory to see when they are going to be available again. I would like to recommend you some other pretty shoes which have the same style. Hope you like them as well. You can click on the following link to check them out. If there’s anything I can help Please feel free to contact us.

Regards

7、大量订购询问价格

大量订单询盘，买家若是赶上采购季我们一定要抓住机会，对他们的回复要一定要详尽，内容一般包括样品的价格、样式、采购量和相应的价格，这个报价建议是包括运费的，而且价格要相对有优势，给买家感觉是给他的一个优惠。

Hi friends

Thank you for your inquiry, we very much hope to complete the order with you for me, here is the products link you need,if you buy 100 pieces, we can give you a wholesale price, $25/piece. If you have any idea, Please let us know, and we will try our best to help you. Looking forward to your reply.

Regards

8、海关问题

某些国家海关的严格检查造成货物延误，建议及时通知买家，及时的沟通让买家感觉你是一直在跟踪货物的状态，并是一位负责的卖家，以免置之不理造成误会。

Dear friends

We received notice of logistics company, now your customs for large parcel periodically inspected strictly, in order to make the goods sent to you safety, we suggest that the delay in shipment, wish you a consent to agree. Please let us know as soon as possible Thanks

9、退、换货问题：

Dear friend,

I'm sorry for the inconvenience. If you are not satisfied with the products, you can return the goods back to us.

When we receive the goods, we will give you a replacement or give you a full refund. We hope to do business with you for a long time.We will give you a big discount in your next order.

Best regards

10、催促下单，库存不多

Dear X,

Thank you for your inquiry.

Yes, we have this item in stock. How many doyou want? Right now, we only have X lots of the X color left. Since they arevery popular, the product has a high risk of selling out soon. Please place yourorder as soon as possible. Thank you!

Best regards,

( 本文转自：百万美金俱乐部，内容不代表本号观点，如有侵权，请及时与我们联系予以删除。)