澳大利亚跨境电商市场及支付情况

上期给大家介绍了一部分关于亚马逊美国站点各个类目产品的退货政策解析，那么这期福克斯德小编将把剩余部分类目产品的退货政策解释给大家补充完整，让我们大家一起来学习吧！

Computers(laptops and desktops)

Allcomputers sold by Amazon.com are supported by the computers manufacturers warranty.

Inthe unlikely event that a computer appears to be defective,please contact the customer support network for the computer manufacturer to have it servicedunder warranty.

电脑（笔记本和台式机）

所有由亚马逊网站所出售的电脑均享受制造商的保修政策。

在极少情况下您的电脑出现问题，请在保修期内联系电脑制造商的在线网络服务来让他们给您提供服务。

Fine Art

Fine Art items with a value of $75 or more must be returned using a trackable shipping method. Items with a value more than $500 must also be insured.

All product packaging (boxes, etc.) and certificates of authenticity and appraisal must be returned with the item.

Any Fine Art item returned without original documentation will be rejected.

Any Fine Art items that have been damaged, or otherwise altered after delivery, won't be accepted for return.

Before sending a Fine Art return, photograph the item for your records.

艺术品

对于价值超过75美元的收藏品和艺术品，应通过可追踪的物流方式退回，如果超过500美元，必须给产品投保。

所有的产品包装物（盒子等等）和鉴定以及估价证书必须一并退回。

未随附有原始证明文件的任何艺术品退货将不被接受。

艺术品在递送后出现损坏以及被改变状态的将不被接受退货。

Gamesand Software Downloads

Gamesand software downloads are not returnable after purchase.

Forinformation about returns policies specific to Kindle or Kindle Digital items.

游戏和软件下载

游戏和软件下载在购买以后不支持退货。

对于kindle和kindle数字产品的特殊保修政策，请在kindle退换政策中查看。

Gift Cards

Gift Cards are not returnable after purchase(except as required by law).

For more information about Gift Card limitations,see.

礼品卡

礼品卡一旦售出不支持退货（除非法律需要）。

对于其它礼品卡的限制条款，您可以在亚马逊礼品卡条款中查看。

Handmade at Amazon

Returns on custom, handmade products that have had different customization options, including any configurations, inscriptions, or designs (such as engravings, stamps, monograms, embroidery, embossing, etching or carving) are as follows:

You must notify the third-party seller within 14 days of receipt.

Due to personal configuration, inscription, or design on these products, the third-party seller is not required to accept returns or exchanges unless the products are damaged or defective upon arrival.

If there is a misspelling or error in the configuration, inscription, or design due to a mistake by the third-party seller, you are protected per the Amazon A-to-z Guarantee.

All product packaging (such as boxes) and if applicable; certificates of authenticity, grading, and appraisal must be returned with the item. Products without all applicable tags are not acceptable for return.

亚马逊上的手工作品

对于不同的定制形式的定制、手工产品，包括任何定制、题字、或设计（如版画，邮票，印章，刺绣，浮雕，蚀刻或雕刻），它们的退货条款如下：

买家必须在收到货物14天以内来与第三方卖家联系来取得退货信息。

由于私人订制、题字、或设计之类的产品，除非产品到达时出现损坏或缺陷，否则第三方卖家可以不接受退换货。

如果由于第三方卖家的一个失误导致定制、题字或设计有一个拼写错误或差错，您是可以享受亚马逊A-TO-Z索赔政策保障的。

所有的产品包装物（比如箱子等等）和鉴定以及评级和估价证书必须一并退回，产品如果没有相应的标签是不接受退货的。

Hazardous Materials

Hazardous materials,including flammable liquids or gases are not returnable to Amazon.

Contactthe manufacturer directly for service,warranty,return,and refundinformation.

危险物品

危险物品，包含易燃性液体以及气体亚马逊不接受退还。

请直接联系制造商寻求服务，保修，退还和退货信息。

Live Plants or Insects

Fresh flowers,live indoor plants or insects are not returnable to Amazon

活植物和昆虫

亚马逊不支持鲜花，室内植物和昆虫的退货。

Grocery and Wine

Groceryitems(including Prime Pantry items)and wine are not returnable to Amazon butmay be refunded.

While most wine is not returnable,contact the seller to learn more about their return policy.

杂货和葡萄酒

亚马逊不支持杂货（包含基本的餐具）和葡萄酒的退货，但可以保留货物并且退款。

许多葡萄酒是不支持退货的，请联系卖家去咨询他们的退货政策。

Pre-Paid Phone or Game Cards

PayAs You Go(or prepaid)phone cards or prepaid game cards(World of Warcraft,Xbox 360 Live,Wii Points,etc)are not returnable to Amazon.

预付费电话以及游戏卡

亚马逊不支持PAY AS YOU GO以及预付费电话卡和游戏卡（世界战舰，XBOX360实况，WII点卡等等）的退货。

Televisions
Returns for televisions shipped without Enhanced Delivery should be in new and unopened condition.

To return a television shipped with Enhanced Delivery, the item should be in like-new condition. When the carrier comes to pick up the television, they will bring their own packaging materials. For more information on Enhanced Delivery, please see About Free Enhanced Delivery.

电视机

对于通过免费提升递送服务的产品应在新的和未开箱的情况下退货。

对于通过免费提升递送服务来运输商品的退货，产品必须是新的，搬运工过来打包电视的时候，他们会自动包装材料，更多的相关内容请在免费提升递送服务条款中查看。

从以上的条款可以看出大部分的产品是可以在收到货物30天以内退货的，虽然以上是美国站点的退款政策，但与英国站点相差不大。除了以上这些条款，亚马逊最近还增加了一个条款：节假日延期退货政策，相信大部分卖家都接到了亚马逊的邮件。

邮件的内容大致是说：如果消费者在2015年11月1日至12月31日间购买产品，退货期限将延长至2016年的1月31日，并可获得全额退款。该政策适用于FBA订单，同时也适用于卖家自己履行配送的订单，除非卖家提供自己的更有利的退货政策。

了解了亚马逊的退货政策后，小伙伴们是不是能够更好的处理退货问题呢！

如有更多问题，请在下方留言！！！

来源：亚马逊卖家交流论坛