【Shopee市场周报】虾皮哥伦比亚站2022年4月第3周市场周报

通知CS的模板，大概有以下几种情况，那些因为某些问题导致发不了货的，就按缺货的模板通知客人，比如“此地区不发标准，不发DPD，超长” 及“不发此国家”等，

那些通知CS、hold住的，除了要通知客人，自己也要做记录跟进，有以下几种情况：

1、缺货的，通知客人的同时，可以填退款，第二天要通知物流的同事取消订单

2、地址有问题、邮编不正确、不发军区邮编、偏远地区要加收钱的等这些需要等客人回复才能处理的，就先等客人的回复，根据客人的回复来处理（发货货取消订单），再通知物流的同事“取消订单”或“解hold、发货”等。这些一般是等1-2周的时间，如果客人一直没回复的，就再通知客人：“我们先取消订单full refund给他，他想要就再买”

3、paypal hold payment、Unclear payment等还没收到 clear payment的，要过几天就进paypal查是否clear，如果客人回复说已clear了，也要进paypal确认清楚，再通知物流解hold、发货。

还没发货的，地址有问题的： Sorry to bother you. We have tried to send the item to you.

But we are informed by the courier that your address isn't correct.

The address from your payment is 输入系统的地址.

Would you pls kindly offer the correct address and your phone number for us to send the item to you?

Or pls kindly offer another address to send the item.

We won't send the item out until we receive your confirmation.

Sorry for the inconvenience caused to you. Look forward to your reply.

还没发货的，邮编不正确的：

Sorry to bother you. Sorry when we tried to send the item to you, we are informed that the zip code of your address "输入客人的邮编" is incorrect.

Would you pls kindly confirm your Postal Code first?

The address from your payment is 输入系统的地址.

Is it right?

Or would you pls kindly tell us another address so that we can send the item to you? Or would you like to cancel the order for a full refund?

Pls kindly advice that.

We have held your order and we won't send it out until we receive your reply. Sorry again for the inconvenience caused to you.

Look forward to your reply.

已经发货的，邮局通知我们地址有问题，派送不了的：

Sorry to bother you.

Sorry your parcel could not be delivery to you due to the address is incorrect. We have

sent to your follow address:

输入客人的地址

Would you mind contact your locate post office asap?

Would you mind kindly let us your know telephone number as well.

We will contact our post office to follow up the item.

Sorry for any inconvenience caused, hope you won't mind.

Looking for your reply soon.

Item到了，但是没人接收的，要通知客人联系快递公司（黄色那里要根据实际情况改为对应的快递公司的名字）： Sorry to bother you.

Sorry we are informed that your item has been arrived your address, but there's nobody to receive it.

And the post office has left you a card. Would you pls contact your local DPD to receive the item soon?

Or it will be returned to us.

Sorry again for the inconvenience caused to you.

Look forward to your reply.

通知reversal：

For eBay item NEW 17.1" LCD SCREEN FOR TOSHIBA SATELLITE M60-166 （填入相应的item title） Item# 350465454939（填入相应的item ID）

We got a bad news from PayPal that the payment has been reversed to your PayPal account by your bank.

We need your help for this issue.

Would you please check your account for the details and repay this amount to our PayPal account?

Sincerely hope for your kind understanding.

The bank often does this annoying action.

Could you please pay these 金额 to our PayPal account: 输入我们相应的邮箱地址at your convenience?

Thanks a lot for your kind help in advance.

Looking forward to hearing from you soon.

不发军区邮编：

Sorry to bother you.

Sorry when we tried to send the item to you, we are informed that the zip code of your address belongs to Military area commands zip code and the post office can't send the item to your address.

Would you pls kindly tell us another address and your phone number so that we can send the item to you?

Or would you like to cancel the order for a full refund?

Pls kindly advice that.

We have held your order and we won't send it out until we receive your reply.

Sorry again for the inconvenience caused to you.

Look forward to your reply.

Best regards.

偏远地区，改发DHL，要加收3.5GBP（这个要根据具体情况改一下标黄色的地方）：

Sorry to bother you.

Sorry we are informed by Hermes that they can't send the item to your address due to your address belongs to remote area.

And we found that the DHL can deliver the item to you, but the postage is more expensive so that you need to pay for extra 3.5 GBP.

Would you pls kindly tell us that you would like to pay for the extra 3.5 GBP and have the item send by DHL to you asap?

Or would you like to cancel the order for a full refund?

Pls kindly advice that.

We have held your order and w won't send it out until we receive your reply. Sorry again for the inconvenience caused to you.

Look forward to your reply.

Best regards.

通知paypal hold：

Sorry to bother you.

Sorry to tell that you payment have been held by PayPal.

We will send you an item until we receive your payment.

Sorry for any inconvenience caused, hope you won't mind.

Any question, pls feel free to contact us.

Unclear payment：（也适用Express Checkout Payment、Mobile Express Checkout等没收到clear payment的情况）

Sorry to bother you.

Sorry to tell that you payment is unclear.

We will send you an item unstill we receive your clear payment.

Sorry for any inconvenience caused, hope you won't mind.

Any question, pls feel free to contact us.

刚买就缺货的，发不了货的：

Thank you for your purchase, but we're sorry that we're informed by our supplier, this batch of screen have some quality problems.

And according to the feedbacks from our buyers these days, we guess some of the items are faulty, we're going to return all the items to the supplier.

We can't risk sending you a faulty item and the new items could not be arrived in a short time.

So we would like to give you a full refund first.

Sincerely apologize for this unexpected case and sorry again for any troubles caused. Would you mind repay the item when we get back the item if you are still interested in?

Pls understand, hope you won’t mind.

Any question, pls feel free to contact us.

Best Regards

其他产品，刚买就缺货的，发不了货的：

Thank you for your purchase, but we're sorry that we're informed by our supplier, this batch of item have some scratches on them.

And according to the feedbacks from our buyers these days, we guess some of the items are faulty, we're going to return all the items to the supplier.

We can't risk sending you a faulty item and the new items could not be arrived in a short time.

So we would like to give you a full refund first.

Sincerely apologize for this unexpected case and sorry again for any troubles caused. Would you mind repay the item when we get back the item if you are still interested in? Pls understand, hope you won’t mind.

Any question, pls feel free to contact us.

Thank you for your purchase, but we're sorry that we're informed by our supplier, this new batch of item was out of stock just now.

So we would like to give you a full refund first.

Sincerely apologize for this unexpected case and sorry again for any troubles caused. Would you mind repay the item when we get back the item if you are still interested in? Pls understand, hope you won’t mind.

Any question, pls feel free to contact us.

Thank you for your message.Sorry we're informed that your item was lost during delivery, this new batch of item was out of stock just now.

So we would like to give you a full refund first.

Sincerely apologize for this unexpected case and sorry again for any troubles caused. Would you mind repay the item when we get back the item if you are still interested in? Pls understand, hope you won’t mind.

Any question, pls feel free to contact us.

改颜色： Sorry to bother you. We would like to send you the item asap, but we are informed that the [Navy] item happens to be out of stock now. And we have some black color of this item (KF04D) in stock. Would you pls kindly tell us if you would like to have the black one to send to you or cancel the order for a full refund?

Pls kindly advice that.

Once we confirm that, we will solve it for you asap. Your cooperation will be highly valued. Pls don't worry; we will try our best to solve the problem for you. Sorry again for the inconvenience caused to you.

Looking forward to your reply.

For eBay item

Item#

We got a bad news from PayPal that the payment has been reversed to your pay pal account by your bank.

We need your help for this issue.

Would you please check your account for the details and repay this amount to our pay pal account?

Sincere hope for your kind understanding.

The bank often does this annoying action.

Could you please pay these to our PayPal account:at your convenient?

Thanks a lot for your kind help in advance.

Looking forward to hearing from you soon.