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作为外贸业务员,大多数情况下,我们都是通过邮件和客户沟通。在这个来来回回的邮件沟通过程中,专业的英文能力非常重要。


以下是外贸商务邮件沟通过程中,那些经常会用到的英文语句清单。你可以结合自己的职位、行业、产品的具体情况,优化出一份适合自己的清单,这样不仅可以提高工作效率,节省邮件写作的时间,还可以提高邮件的质量,保证不会犯错。

图片




商务邮件(外贸)常用
语句清单


01. 在邮件的开头,表达亲切友好地问候

  • I hope you had a good weekend.


  • I hope you had a great trip.


  • Hope you had a nice break.


  • I hope you are well.


  • I hope all is well.


  • Hope you're enjoying your holiday.


  • I hope this email finds you well.


  • I hope you enjoyed the event.
  • I'm glad we had a chance to chat at the convention.
  • It was great to see you on Thursday.
  • It was a pleasure to meet you yesterday.



02. 初次和客户联系,说明发邮件的原因

  • I am writing to you about our last meeting/ your presentation yesterday /our next event.
  • I am writing to you with regards to/regarding/ concerning / in connection with... 
  • I am writing to ask/ enquire/let you know/ confirm/ check /invite you to/to update you on/ask for a favo... .
  • I am writing you to follow up 0n...
  • I am contacting you to inform...
  • I am reaching out because..
  • This is just a quick note to...
  • This is just a quick reminder...
  • I wanted to let you know that...
  • Might I take a moment of your time to... (very formal)
  • It's [Your Name] from [Your Company].
  • This email is just to let you know that...



03. 回复客户,表明已收到客户邮件

  • I just got your request for..
  • I just read your email about...
  • As we discussed, I would like to send you...
  • Thank you for your email about..
  • Thanks for your email this morning/ yesterday/ on Wednesday /last month...
  • Thanks for your feedback on/your invitation/ your suggestion 
  • Thanks for sending/ asking about/ attending
  • Thanks for your quick reply.
  • Thanks for getting back to me so quickly.
  • Thank you for reaching out (to me).



04. 表达歉意

  • Sorry for my late reply.
  • Sorry it took me so long to get back to you.
  • I apologize for the late response.
  • Sorry it's been so long since my last email.
  • I was sorry to hear about...
  • Please accept our apologies for any inconvenience caused.



05. 提醒客户邮件中的附件、强调其它重要信息

  • I've attache...
  • Please find [file] attached.
  • I'm enclosing [file].
  • Please see the information below for more details about..
  • The parts in bold/in red/in blue are my comments/are the changes we made.
  • Here's the document that you asked for.
  • I've attached [file] for your review.
  • I'm sending you [file] as a pdf file.
  • The attached file contains...
  • Could you please sign the attached form and send it back to us by [date]?
  • Here's the [ document] we discussed.
  • [file] is attached.
  • Please take a look at the attached file.
  • Take a look at the [file] I've attached to this email.
  • I've attached「filel
  • More information is available at www. website.com.
  • Please note that...



06. 向客户提出请求

  • Could you please...?
  • Could you possibly tell m..
  • Can you please fill out this form?
  • I'd really appreciate it if you coul...
  • I'd be very grateful if you could..
  • It would be very helpful if you could send us / me...
  • I was wondering if you could/if you would be able to...
  • If possible, I'd like to know (more) about...
  • Please find my two main questions below.



07. 请求客户确认信息

  • I didn't/ don't fully understand [something]. Could you please explain thatagain?
  • I didn't quite get your point about [something]. Could you be more specific?
  • Could you repeat what you said about...?
  • Could you give us some more details 0n...?
  • If you could please shed some light on this topic, I would really appreciate it.
  • Could you please clarify [something]?
  • Could you please clarify when you would like us to finish this?
  • When exactly are you expecting to have this feature?
  • Here are the details on...
  • Could you please clarify what you would like us to do about...?
  • If I understood you correctly, you would like me to.
  • What exactly do you mean by [something]?
  • Could you explain what you mean by [something. ]?
  • In other words, would you like us to...



08. 对客户提醒表示感谢/提醒客户注意

  • Thank you for letting me know.
  • Thank you for the heads up.
  • Thank you for the notice.
  • Please note...
  • Quick reminder...
  • Just a quick/ friendly reminder that...
  • Thank you for sharing.
  • I'd like to inform you that..
  • Just a quick heads up -
  • Thanks for keeping me in the loop.
  • Please keep me informed/ posted/in the loop.



09. 征求意见或表达认可

  • Please let me know if this is OK with you.
  • What are your thoughts (on this)?
  • What do you think?
  • Please let me know what you think.
  • We just need the thumbs up/the green light. (=we're waiting for approval)
  • You (totally) have the green light!
  • He approved of it, so you can go ahead with the project.



10. 约定会议/见面等

  • I'd like to schedule a meeting on [day] if you are available/ free then.
  • I am available on [day]. if that's convenient for you.
  • Would you be available on [day]? If so, I'll send you an invite shortly.
  • Can you make it on [day]? If so, I'll book accordingly.
  • I'm afraid I can't make it on [day]. How about...?
  • (Due o.... I'm afraid we need to reschedule/ delay / postpone/put back / cancel/ call off/move/rearrange our meeting.
  • We are sorry to inform you that the meeting scheduled for [day] will have to be rescheduled.



11. 礼貌地通知不好的消息

  • Unfortunately, ..
  • Unfortunately, we cannot/ we are unable to.
  • I'm afraid it will not be possible to...
  • Unfortunately, I have to tell you that..
  • I'm afraid that we can'...
  • We regret to inform you that...
  • I regret to inform you that (due to...) .....
  • After careful on: sideration we have decided (not) to .
  • Due to [reason], it won't be possible to...
  • It's against company policy to...
  • I tried my best, bu..
  • Despite my best efforts, ..
  • I can't see how...
  • I'm sorry but it's out of my hands.
  • I'm afraid I won't be able to...
  • I m sorry to tell you that.



12. 期待客户回复/见面

  • Looking forward to hearing from you soon.
  • I look forward to hearing from you soon.
  • Please let me know if this works/if you are available/if that sounds good/if you can/if you can help/if you need to reschedule...
  • I look forward to seeing/ meeting you.
  • See you on Thursday /next week.
  • Thank you in advance.
  • Thank you for everything.
  • Any feedback you can give me on this would be greatly /highly /much appreciated.
  • If you could have it ready by tomorrow /the end of next week, I would really appreciate it.
  • I would appreciate your help in this matter.



13. 向客户表达愿意/可以提供帮助或者更多信息

  • If we can be of any further assistance, please let US know.
  • Let me know if you need any help.
  • For further details...
  • If you have any (more) questions (about)..
  • In the meantime, if you need any more information,
  • If you need more information/ more info/ further information,
  • I knowthat'salottotakein,soletme know if anything I' ve said doesn't make sense.
  • ...please do not hesitate to contact me.
  • .. please feel free to contact me/to get in touch.
  • .. please let me know.
  • ...drop me an email/drop me a line.
  • I hope you find this helpful.
  • I hope it's clearer now.
  • I hope that answers all your questions.



14. 再次表达歉意

  • Thank you for your understanding/for your patience.
  • Thanks again for your understanding/for your patience.
  • Once again, please accept our apologies for any inconvenience caused/for the inconvenience caused/for the delay/for the misunderstanding.
  • I hope this is okay with you.
  • I really hope we can find a solution soon.
  • I hope you can understand.
  • Sorry I couldn't be of more help.



15. 邮件结尾表达祝福

  • Best regards,
  • All the best,
  • Best wishes,
  • Cheers,
  • Have a great weekend!
  • I hope you can understand.
  • Have a wonderful day!



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