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2022-04-06 18:33:10

阅读目录

一、大促前两周广告合规检查清单

二、大促期间申诉渠道整合

三、主页分数/售后体验改进清单

四、大促英文客服模板

一、大促前两周广告合规检查清单

（完整清单加微信领取：hanghaizaizai2019）

二、大促期间申诉渠道整合

您可以通过以下申诉渠道、您的客户经理、代理或客服渠道进行申诉：

01.广告被封申诉,页面被封申诉,个人账号被封申诉,BM被封申诉

https://www.facebook.com/accountquality

02.复审个人账户广告功能被限制

https://www.facebook.com/help/contact/273898596750902

03.广告账号被封申诉

https://www.facebook.com/help/contact/2026068680760273

04.取消每日消耗限制点击"billing threshold"

https://www.facebook.com/help/contact/649167531904667

05.Facebook/Instagram投诉侵权行为（Facebook/Instagram要分幵举报侵权）

05.1 Facebook：

https://www.facebook.com/help/contact/634636770043106

05.2 Instagram：

https://help.instagram.com/contact/372592039493026

06.BM被盗用申诉儒账户admin申诉）点击对应“BM ID”后，点击“BM被盗用“

https://www.facebook.com/business/help/support

07.复审未通过审核的目录商品

https://www.facebook.com/business/help/2741254916111768?id=725943027795860

三、主页分数/售后体验改进清单

（完整清单加微信领取：hanghaizaizai2019）

四、大促英文客服模板

Is your website safe to order?

Our website is legitimate and safe to order. We have been in business since xxxx serving many satisfied customers. To address this concern, you can also check out our customer feedback on the third-party consumer review platform Trust

Pilot as well. Furthermore, your purchase will be backed by our xx-day warranty. If any of the items are defective, you can return your order to our warehouse in xx for a full refund.

Are the discounts still ongoing?

Thank you for your interest in [company.com]. The discounts shown on the main page and the product page are all up to date and accurate. Are there anything in particular that you are looking for? We’d be happy to make a recommendation for you.

What are the best deals available?

Thank you for your interest in [company.com]. We’d be delighted to offer some recommendations for your shopping. Please see our Top 3 best deals below and We’d like to remind you that the discounts shown on each product page are all ongoing discounts but ending soon in xx hours:

Top 1 best deal: xx% off, [product name 1] , [1-2 product benefit], [product link]

Top 2 best deal: xx% off, [product name 1] , [1-2 product benefit], [product link]

Top 3 best deal: xx% off, [product name 1] , [1-2 product benefit], [product link]

Your size runs small or big? I don’t know how to choose a size.

Thank you for your interest in [company.com]. We would be more than happy to assist you in choosing the right size. On our website, each item is accompanied by a size chart which indicates the measurement of the item itself (not body measurements). Measure your bust, waist, hip to see which size fits best. Alternatively, if you let us know which item you are considering, your body measurements and what US size you normally wear, we could make a recommendation for you.

I have not received my order after XXX days despite the website saying the shipping time is XXX days.

Thank you for shopping at [company.com]. We are sorry to hear you still have not yet received your order. Can you let us know your order number so we can provide more accurate information for you? In general, each order takes about XX-XX business days for processing prior to shipping, as indicated on each of our product page and Shipping Information page. The shipping time frame of XX-XX days is the actual shipping time after the order is processed. If you let us know your order number, we can look into it for you, thank you so much for your patience.

Bad quality/Size not fit, request of return

We are sorry to hear you weren't satisfied with your purchase. We stand by our satisfaction guarantee and could help you arrange for a return and refund. Please email us at xxx@xxx.com with your order number to request a return. We will look into it and assist you with it as soon as possible.