移除亚马逊差评时需要注意些什么？亚马逊差评邮件回复模板怎么应用？

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2022-11-13 15:05:23

在经营亚马逊时，售后服务占有很重要的主导地位。无论是基本邮件往来的答疑，还是面对顾客的差评是应该如何去回复处理的总体态度，都影响着店铺的口碑和后续的运营。这些小细节都在为店铺的发展一点点地打下了牢靠的基础。在面对投诉的邮件数量太多，影响回头客评价和新客印象时，卖家要做的应该是把握好沟通时机，把风险减到最低。那么今天重点来讲讲在移除亚马逊差评时需要注意些什么？亚马逊差评邮件回复模板又要怎么应用呢？

移除亚马逊差评时需要注意些什么？

1.牢记沟通原则

要清楚顾客至上的原则，用真诚负责的态度去对待每一位消费者。不能和买家起冲突，站在买家角度为买家考虑。

2.分析问题

发现差评之后，及时分析顾客留下差评的原因，制定改进方案。减少后续诸如此类的差评再次出现。

3.星级

相对比1星，2星和3星客户沟通去差评的比例要高，1星的不回复率是最高的。有人也会对客人profile分析：看看是不是经常做差评的，其实没有任何影响，反而一向留1星的客人，突然得到很好的客户服务，改好评率会更高。不同的情况，写邮件的情况不一样，特别是要站在客人的角度去感受自己的邮件。

4.邮件内容要点

把review内容一字不落的放上去，让他了解清楚情况。如果可以的话，邀请顾客重新考虑差评，尽量让其满意。

亚马逊差评邮件回复模板怎么应用？

1.卖家发错地址

Dear （buyer'name）

Thank you so much for your great support on us.

What a big mistake we made!

Sorry, but will you still want the items?If yes, we will resend you immediately, if not, we will make you thefull refund.

Waiting for your reply and hope your kindunderstanding.

Best Regards.

2.请求移除差评

Dear （buyer'name）

I see you ordered a XXX from our store,from your review, I understand that you are not satisfied with the product, I'mreally sorry for that.

As a reliable seller on Amazon, we always do our best to provide good quality products as well as excellent service toour customers. So when I see your review, I feel very sad.

Here I contact you want to do something tomake up for you. Our company policy is 100% refund for any unsatisfactory orderor customer, so if you agree, we'd like to give you a full refund for it, dohope this shopping experience don't make you too much uneasy feeling.

As a new seller, we respect every customerwith thanking, we cherish every review, and do hope you can re-consider andhelp to update the review to 4 or 5 stars at your convenience, is that ok?

We also will update the product descriptionabout the size clearly.

Look forward to your reply.

With best regards,