跨境电商界的情话可以有多甜

网商动力

网商动力(https://www.eckey.cn)跨境电商，致力于提供一手资讯、干货知识。

2021-08-14 10:11:56

亚马逊平台注重知识产权，这是亚马逊卖家都知道的，亚马逊对于侵犯他人知识产权的行为制定了一系列的处罚措施，所以卖家一定要具有良好的知识产权意识。如果卖家被举报侵权该怎么办？有什么方法进行申诉？

卖家遇到专利侵权的时候不要慌，仔细阅读亚马逊官方发送的邮件，里面会写明侵权的原因，卖家可以针对这个进行申诉。如果邮件中没有写明，那也不用慌张，可以按照Amazon官方要求：先联系投诉方,并将邮件同时抄送Amazon官方，要求投诉方告知侵权原因，并进行友好协商。

专利侵权申诉模板：

STEP ONE：说明来意

Dear xxx

I am a principal of(Your Store). I am writing to...我写信是为了...

Root Cause of the Issue:

We send follow-up e-mails to dissatisfied customers requesting the customer "reply to this e-mail directly"to resolve the issue, so as not to use Amazon's customer service

- Since we mistakenly were guiding them around the Amazon customer service team, we believe Amazon may have identified this as manipulation.

-However, these e-mails were not manipulating the customer for reviews but rather directing them to our store so we could resolve the situation as soon as possible....

STEP TWO：给出你可以立马执行的补救措施

We have implemented the following Corrective Measures to immediately correct our mistake:

-Retracted our statement offering discounts in exchange for reviews.

-Contacted customers who purchased our products from other e-commerce platforms to instruct them to only write reviews on the e-commerce platform where they purchased the product, providing a link to direct them to the appropriate venue to write a review...

STEP THREE：给出今后的预防措施

Preventative Measures:

-Reevaluated our entire business practice and implemented the following:

Hired additional staff to review Amazon’s policies on a routine basis to ensure we are in compliance with all of existing Amazon’s policies as well as future policies.

-Conduct weekly reviews of our business practices to ensure that the company is in full compliance with Amazon' s policies....

今后的良好运营计划

-We retrained our customer service team to ensure the following:

o All customers receive a response within twenty-four-hours.

o We follow up after each purchase to provide all customers with complete product information to ensure they have no concerns regarding their purchase....

Looking forward to your reply

Sincere Wishes

(Your Store)