【新规上路】2021/7/1起，平台成交服务费异动

网商动力

网商动力(https://www.eckey.cn)跨境电商，致力于提供一手资讯、干货知识。

2021-06-25 10:01:08

作为电商卖家，时常要面临产品被退货退款的情况。卖家不必纠结于产品被退回，而是应该秉着服务好每一个顾客的想法，将后续服务服务到位。

其实，卖家并不需要花费太多的时间，只需要在产品退款后，给顾客发一封表示歉意或说明退款情况等内容的邮件即可。

1.客户因订购的商品大小不合适导致退货

Dear buyer，

Thank you so much for your great support on us.

So sorry for the inconvenience that the product did not fit you.

Will it be possible to give others as a gift? Or how about we make you a partial refund as a way to make up for this?

Just suggestion, if you insist on returning it back, we will go to the further step.

Waiting for your reply.

Best Regards

Seller’s name

亲爱的顾客，

非常感谢您对我们的大力支持！

很抱歉，因为这个产品不适合您，给您带来不便。

这件产品可以送给别人作为礼物吗？或者我们这边退部分货款作为补偿？

只是建议，如果您坚持要退货，我们会跟进下一步。

我们等待您的回信。

2.卖家发错地址

Dear buyer，

Thank you so much for your great support on us.

What a big mistake we made!

Sorry, but will you still want the items? If yes, we will resend you immediately, if not, we will make you the full refund.

Waiting for your reply and hope your kind understanding.

Best Regards

Seller’s name

亲爱的顾客，

非常感谢您对我们的大力支持！

我们犯了很大的失误。

很抱歉，不知您是否还需要这个产品。如果需要，我们会立刻重新发货；如果不需要，我们会全额退款。

我们等待您的回复，并希望获得您的理解。

3.买家以不想要为由要求退货，卖家接受退款请求

Dear

Thank you for contacting us regarding your inquiry.

Your return request has been approved. You will be receiving a return shipping label and RMA instructions via Amazon. Please be advised that the return shipping cost is the responsibility of the buyer. The initial shipping cost cannot be refunded and a 25% restocking fee may be applied if the merchandise is used or damaged visually.

Also, please make sure that the correct merchandise is being shipped us, (seller’s name). We are a seller by the name of (seller’s name) on Amazon and we will only accept returns of our merchandise. If merchandise purchased from a different seller is shipped to us, we will need to ship the merchandise back to you and we will also ask you for the shipping cost incurred.

We appreciate your cooperation.

Best regards

亲爱的，

谢谢你就你的询问与我们联系。

您的退货请求已被批准。您将通过亚马逊收到一个退货标签和RMA说明。请注意，退货的运费是买家的责任。最初的运费不能退还，如果商品被使用过或视觉上有损坏，可能会有25%的退货费。

另外，请确保寄给我们的商品是正确的，（卖家的名字）。我们是亚马逊上以（卖家名称）为名的卖家，我们只接受我们商品的退货。如果从不同的卖家购买的商品被运到我们这里，我们需要把商品运回给你，我们也会要求你支付产生的运费。

我们感谢您的合作

最好的问候