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2020-06-01 12:07:15
20

When will I receive my refund ?


Usually, it takes 3-20 business days, varying with different banks, for buyers to receive the refund after the refund is successfully processed by AliExpress.


You may check the order details to confirm whether the refund has been successfully processed:

Please wait 3-20 business days to check the bank statement. And if, after carefully checking the bank statement or bill, you still have not received the refund after 20 business days, please do not hesitate to contact our customer service team.


Buyer Service Website:https://service.aliexpress.com/page/knowledge?pageId=37&category=1000022015&knowledge=1060015113&language=en


I have not received my credit card refund. What can I do?


Step 1. Please check if it has been 20 business days after refund is succesully processed by AliExpress. If not, please kindly wait, for it takes 3-20 business days, depending on your bank, for the funds to be received.

You may check the order details to confirm whether the refund has been successfully processed:


Step 2. Check the bankstatement from 2 days before the payment was made to 20 business days after the refund was successfully processed.


For instance, if payment is made on 2019.05.10, you will need to check the bank statement between 2019.05.08-2019.06.07. Because some banks present the refund on or around the date of payment as below:


Step 3. If there is still no refund in spite of all the above checkings, please contact our live chat for more information.



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