重要!印度新年全面调整关税,超30种产品进口税提高5%-100%!
作为亚马逊卖家,总会遇到各种各样的问题,比如被恶意跟卖、产品被侵权、店铺被封……下面整理了一份亚马逊官方各个渠道的邮箱地址,希望能够帮助到有需求的卖家,保障自己的基本权益。
亚马逊总裁贝索斯的邮箱:
jeff@amazon.com
亚马逊官方邮箱:
notice@amazon.com
seller-evaluation@amazon.com
pq-review@amazon.com
account-confirmation@amazon.com
cn-seller-verification-enquiry@amazon.co.uk
亚马逊VE申请邮件:
vendorexpress@amazon.com
审核卖家评级表现:
seller-performance-policy@amazon.com
「账号申诉用」
品牌外观专利侵权:
copyright@amazon.com
知识产权侵权解决后撤诉
US: notice@amazon.com
UK: notice@amazon.co.uk
FR: notification@amazon.fr
DE: benachrichtigung@amazon.de
IT: notifica@amazon.it
ES: aviso@amazon.es
IN: notice@amazon.in
MX: notice@amazon.com.mx
亚马逊账号冻结后的余额处理:
payments-funds@amazon.com
店铺被关闭货款申诉邮箱:
US: merchant-reserve-inquiry@amazon.com
CA: payments-investigate@amazon.ca
UK: payments-investigate@amazon.co.uk
FR: investigation-amzpayments@amazon.fr
DE: payments-nachforschungen@amazon.de
IT: payments-investigate@amazon.it
ES: investigacion-pagos@amazon.es
IN: payments-investigate@amazon.in
MX: payments-funds@amazon.com.mx
受恶意攻击或者敲诈邮件:
标题:「feedback abuse report」+ 「卖家店铺名」发送到:
investigate@amazon.com
帐号不能登录怎么移除FBA 库存?
联系亚马逊付款的邮箱:payments-investigate@amazon.com;
询问你的产品清单,告诉他需要移除库存,他会给你一个产品清单和移除库存的费用,如果你的账号余额不足的话会给你一个亚马逊的收款账号,你按要求把钱转过去,然后再回邮件告诉他,把地址给他,就给你移除了。
产品质量(PQ)问题申诉(例如产品被下架)
US: seller-performance-policy@amazon.com
UK: seller-performance-policy@amazon.co.uk
FR: politique-performance-vendeur@amazon.fr
DE: verkaeufer-performance-richtlinie@amazon.de
IT: performance-venditore-politiche-di-condotta@amazon.it
ES: politicas-performance-vendedor@amazon.es
IN: seller-performance-policy@amazon.in
MX: politicas-performance-vendedor@amazon.com.mx
亚马逊各站点绩效团队邮箱:
US: seller-performance@amazon.com
UK: seller-performance@amazon.co.uk
FR:performance-vendeur@amazon.fr
DE:verkaeufer-performance@amazon.de
JP:alliance@amazon.co.jp
ES:performance-vendedor@amazon.es
IT:performance-venditore@amazon.it
CA: seller-performance@amazon.ca
用登录邮箱使用英语发送,发邮件时态度诚恳、并在末尾再次注明你的登录邮箱,方便对方查询。
亚马逊投诉跟卖的入口:
1.从AM 后台Contact Seller Support 开case 投诉, Report a violation
https://sellercentral.amazon.com/hz/contact-us
2.以权利人身份投诉侵权
https://www.amazon.com/gp/help/reports/infringement
3.以买家身份test buy 投诉
http://www.amazon.com/gp/help/reports/contact-us
4.品牌+律师信专利+律师信amazon exclusive 重度垂直的产品策略