分享 | 大神们都是这样给给TOP REVIEWER发邮件（附各国名单）

18、因为物流风险，卖家无法向买家国家发货时给出的回复

Dear X,

Thank you for your inquiry.

I am sorry to inform you that our store is not able to provide shipping service to your country. However, if you plan to ship your orders to other countries, please let me know; hopefully we can accommodate future orders.

I appreciate for your understanding!

Sincerely,

(Your name)

19、已发货并告知买家

Dear X,

Thank you for shopping with us.

We have shipped out your order (order ID: xxx) on Feb. 10th by EMS. The tracking number is xxx. It will take 5-10 workdays to reach your destination, but please check the tracking information for updated information. Thank you for your patience!

If you have any further questions, please feel free to contact me.

Best Regards,

(Your name)

20、物流遇到问题

Dear X,

Thank you for your inquiry; I am happy to contact you.

We would like to confirm that we sent the package on 16 Jan, 2012. However, we were informed package did not arrive due to shipping problems with the delivery company. We have re-sent your order by EMS; the new tracking number is: XXX. It usually takes 7 days to arrive to your destination. We are very sorry for the inconvenience. Thank you for your patience.

If you have any further questions, please feel free to contact me.

Best Regards,

(Your name)

21、如果买家希望提供样品，不支持样品时的回复

Dear X,

Thank you for your inquiry; I am happy to contact you.

Regarding your request, I am very sorry to inform you that we are not able to offer free samples. To check out our products we recommend ordering just one unit of the product (the price may be a little bit higher than ordering by lot).

Otherwise, you can order the full quantity. We can assure the quality because every piece of our product is carefully examined by our working staff. We believe trustworthiness is the key to a successful business.

If you have any further questions, please feel free to contact me.

Best Regards,

(Your name)

22、客户投诉没有收到货的模板

Dear Rosalinda ,

Thanks for your message , here is yuor friend Ashley from Chway Jerwelry ,  wish you have a nice day there .

It is a pity to hear that you still have not received your parcel, for your order just now I checked our shipping record,the tracking number for your parcel is RA214154254CN,  we send it out on Oct31th ,you could track it on https://www.usps.com/  

And just now I tracked , it shows that :

You entered: RA214154254CN

Your Item's Status Your item has been processed through a sort facility in SHANGHAI, CHINA PEOPLES REP at 9:02 pm on November 08, 2011.

It seems that your parcel has left China on Nov8th , I guess there was something wrong happened  during the shipment that lead it delayed , cause you know Christmas and new year is coming ,  there are much more parcel needs to be shipped out  than usual time , that may lead many parcel delayed ,but normally it is hardly to lost .So I wonder that will you please kindly wait for 1 more week ?  If  you could not received it after 1 week, please do not hesitate to contact me again , if so , I would like to offer my best service  , refund or resend is possible ,  I assure you will not bear any lost.

So sorry for the inconvenience brought to you ,  and looking forward to your message again Best wishes

Your friend Ashley

23、客户投诉款式发错的模板

Dear Rosalinda ,

Thanks for your message , here is your friend Ashley from Chway Jerwelry ,  wish you have a nice day there .

It is a pity to hear that you received a wrong item,  normally it is hardly to happen, as we have a serious packaging team,  but I knnow nothing is impossbile  , so here to help me find out the reason ,  would you mind to send me the picture about the item you received ?

Please do not worry,  I am an honest seller ,  after I found out the reason, I would like to resend  you the right ones or issue  you the refund as your prefer , I assure you will not bear any lost .

So sorry for the inconvenience brought to you , and I am looking forward to your confirm message

Your friend Ashley

24、客户投诉销售情况不好的模板：

Dear Michelle

It is a pity to  hrar that the sacrved you ordered on my store still have not been shipped out  . As they sells quite well on my store , normally it must also hot sale in your market  .

I guess it is because of winter time , as you know the scarf you ordered on my store are necklace scarf, it mainly used in Summer ,  and Autum time , so I think when the winter  passed ,  your scarves may hot sale , so hope you could try to wiat for more days .

25、客户抱怨发货太慢的模板：

Dear Rosalinda

I am so sorry for the delay delivery ,  as we have a rest during the past two days ,  and after the holiday . we have lots of parcels needs to be shipped out , that lead losts of our parcel have not been shipped out in time,    hope you could kindly understand , and wiat it in patienc .

业务员会合理的分类管理手上的客户，了解客户的喜好，挖掘客户的需求。  比如沟通中发现客户有个人店铺，我们会问客户要来网址，然后根据上面的产品整理成表格，告诉他哪些产品可以为他长期供货，报价是多少，建立起与客户的长期合作关系。  我要求员工多学习换位思考。我们与国外买家的理解力肯定是不一样的，要多与客户真诚沟通，耐心为他们解决问题。

其它服务注意事项：

1）包裹退回来后，要咨询客户是重新发还是退款，不允许直接发出去；如果客户同意重新发，要告知客户单号；

2）客户的留言不可以漏回，漏回一次罚款50元，如果因此导致客户差评根据严重程度罚款300-500元。

( 本文转自：百万美金俱乐部，内容不代表本号观点，如有侵权，请及时与我们联系予以删除。)