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跨境电商，致力于提供一手资讯、干货知识。

2020-06-28 18:09:33

投诉跟卖的入口：
1.从AM后台Contact Seller Support开case投诉， Report a violation https://sellercentral.amazon.com/hz/contact-us
2.以权利人身份投诉侵权 https://www.amazon.com/gp/help ... ement
3.以买家身份test buy投诉 http://www.amazon.com/gp/help/reports/contact-us
第四个方法：品牌+律师信专利+律师信 amazon exclusive 重度垂直的产品策略

账户出现问题审核邮箱：

pq-review@amazon.co.uk
investigate@amazon.com
seller-evaluation@amazon
account-confirmation@amazon.com
cn-seller-verification-enquiry@amazon.co.uk

VE申请邮件：
vendorexpress@amazon.com

亚马逊各站点绩效团队邮箱：用登录邮箱使用英语发送。
US: seller-performance@amazon.com
UK: seller-performance@amazon.co.uk
FR: performance-vendeur@amazon.fr
DE: verkaeufer-performance@amazon.de
JP: alliance@amazon.co.jp
ES: performance-vendedor@amazon.es
IT: performance-venditore@amazon.itCA: seller-performance@amazon.ca

品牌外观专利侵权：
copyright@amazon.com

知识产权侵权解决后撤诉
US:notice@amazon.com
UK:notice@amazon.co.uk
FR:notification@amazon.fr
DE:benachrichtigung@amazon.de
IT:notifica@amazon.it
ES:aviso@amazon.es
IN: notice@amazon.in
MX:notice@amazon.com.mx

账号冻结后的余额处理：
payments-funds@amazon.com

店铺被关闭货款申诉邮箱：
US:merchant-reserve-inquiry@amazon.com
CA:payments-investigate@amazon.ca
UK:payments-investigate@amazon.co.uk
FR:investigation-amzpayments@amazon.fr
DE:payments-nachforschungen@amazon.de
IT:payments-investigate@amazon.it
ES:investigacion-pagos@amazon.es
IN:payments-investigate@amazon.in
MX:payments-funds@amazon.com.mx

受恶意攻击或者敲诈邮件：
标题：「feedback abuse report」 + 「卖家店铺名」发送到：investigate@amazon.com

产品质量（PQ）问题申诉 (例如产品被下架)：
US:seller-performance-policy@amazon.com
UK:seller-performance-policy@amazon.co.uk
FR:politique-performance-vendeur@amazon.fr
DE:verkaeufer-performance-richtlinie@amazon.de
IT:performance-venditore-politiche-di-condotta@amazon.it
ES:politicas-performance-vendedor@amazon.es
IN:seller-performance-policy@amazon.in
MX:politicas-performance-vendedor@amazon.com.mx