大促一天，半月不出单，这种情况太难受了，怎么破？
尊敬的亚马逊团队：
感谢您抽出时间阅读我们的电子邮件。
我们被告知，亚马逊已经暂停了我们的卖方帐户，因为我们操纵了产品评论。
我们真的很抱歉公然和愚蠢地违反亚马逊的服务条款。在亚马逊上销售必须严格遵守亚马逊的规则，才能享受在亚马逊上销售的权利，如果我们被亚马逊永久禁止，那完全是我们的错。
为了能够继续在亚马逊上获得销售权限，我们在此发表了以下声明，并提供了以下资料：
几天前，我们收到了一家公司的电子邮件，声称他们可以帮助我们提高我们的上市销售。我们公司多年来一直专注于研究和开发产品，对于我们的亚马逊卖家帐户运营方面并不熟练。
所以我们接受了他们的合作建议。他们使用几个买方帐户下订单：
请检查附件中关于他们被操纵的订单：（附件附上所有相关订单明细）
总订单数量为：
第三方公司的联系方式：.
姓名：
手机号码：
微信ID：
你可以检查我们的聊天截图和付款截图（附件附上所有相关聊天和支付截图）
我们有一个伟大的产品，但我们试图增加一系列不必要的，虚伪的订单。这太愚蠢了，专注于惊人的客户体验是一个更好的主意。展望未来，这将是我们唯一关注的事情。
首先，我们有两个目标，第一个目标是以折扣价格吸引更多的买家（事实上，我们没有盈利，甚至我们损失了很多钱，但我们获得了订单和销售）；
第二个目标是得到一些公正的评论，我们可以总结这些评论，提高我们的产品质量，但我们不知道去年被禁止了。
由于我们的疏忽导致了如此严重的后果，我们想向亚马逊表示真诚的道歉。
因为我们的新员工不熟悉亚马逊的规则，这导致我们相信一家不可靠的公司。我们真的不是故意这么做的。
我们对我们在商店里所做的一切感到非常抱歉，也为我们意识到我们的错误感到遗憾。我们期待你的原谅，我们真的很想纠正我们的错误！
我们将通过以下措施严格遵循亚马逊的政策：
我们将更加严格地遵循滥用销售排名政策，并承诺不再违反亚马逊的销售政策情况。
（1） 我们将停止任何方法使用买方帐户购买我们自己的产品。
（2）我们将严格禁止接受假订单或欺诈订单，包括为我们的产品下订单。
（3）我们将严格禁止为购买我们的产品向买方提供补偿，或为提高销售等级向买方提供促销优惠
（4） 我们将严格禁止在产品详细页面信息，包括标题和描述中对产品的BS排名提出索赔。
（5）满足客户的要求，我们可以提供包括免费交换，免费退货和免费售后支持。
检查每一个清单，如果有异常增加的订单数量，如果有，我们将立即停止。
（6）使它100%确保警惕和最新的帐户通知和信息要求。从现在起，我的帐户、性能指标和所有相关字段的监控将被优先考虑。
（7）当我们想得到新推出的产品的评论时，我们将参加早期评论人计划。
（8）我们将在不久的将来检查所有销售的产品，任何投诉或产品问题，我们将在12小时内以适当的方式解决，以维护客户的权利。我们刚刚写了一份纸质工作文件，宣布并与我们所有的员工举行了一次会议，认为不允许伪造订单，任何违反这一规则的人都将受到惩罚。
（9）我们将拒绝所有第三方谁将联系我们提到增加订单或审查操纵。不要给他们任何机会，我们只是做更好的产品和提供更好的服务。即使顶级评审员或朋友与我们联系。
（10） 我们永远不会为我们的产品下订单来操纵亚马逊的排名功能，并告诉我们的所有员工在任何时候都不要这样做，并让我们的所有员工学习这一政策。
（11）我们永远不会补偿买家购买我们的产品（包括索赔代码)，我们将检查所有产品的详细页面，以找到是否有任何关于补偿买家购买我们的产品(包括索赔代码）的文字，并删除任何关于这一点的文字，并要求我们的所有员工在任何时候不要这样做，特别是当他们给买方写信或回答他们的问题时。
为了给客户提供更好的亚马逊购物体验，我们制定了以下计划：
（1） 我们立即建立了一个部门，负责亚马逊帐户的监控和预防。
（2）检查网站上的所有促销活动，包括我们自己的网站和其他折扣网站，拒绝免费或大促销的交换评论，一旦我们发现这一点，我们将立即停止。
（3）每天查看电子邮件，包括亚马逊买家信息，并停止我们的工作人员发送免费样品和交换评论。
（4）检查每一个清单，如果有异常增加的审查数量，如果有，我们将立即停止。
从亚马逊学习新政策，以防止可能的违规行为。
（5）使它100%确保警惕和最新的帐户通知和信息要求。从现在起，我的帐户、性能指标和所有相关字段的监视将被优先考虑。
（6）当我们想得到新推出的产品的评论时，我们将参加早期评论程序。
（7）我们将在不久的将来检查所有销售的产品，任何投诉或产品问题，我们将在12小时内以适当的方式解决，以维护客户的权利。我们刚刚写了一个文件文件宣布，并与我们的所有工作人员开会，审查操纵是不允许的，任何人做审查操纵，或违反这一规则将受到惩罚。
（8）我们将拒绝所有将与我们联系的第三方提及审查操纵。不要给他们任何机会，我们只是做更好的产品和提供更好的服务。即使顶级评审员或朋友联系我们。
（9）我们将在产品质量和售后服务方面尽最大努力，使客户对我们感到满意，然后自愿离开评审。
（10）我们很好地了解到，从客户那里得到评论的最好的方法是最好的商品、快速的运输和最好的服务。 因此，在未来，我们将更多地关注我们的商品质量；开发更多质量最好的商品。
（11）我们将增加我们的FBA货物，因为物流将更快，与我们更优质的货物和服务，以获得买方的审查，我们将不再使用我们以前的方法。
（12）对于我们未来的销售，以及我们的新员工，我们将更多地关心培训他们，学习如何遵守亚马逊的规则。
（13）我们将更多地关注我们的客户服务，尽快回复我们从客户那里得到的信息，尽力解决他们遇到的问题。
（14）我们永远不会在我的任何社交网络上发表任何评论，比如如果他们给我们积极的评论，我会给他们免费的亚马逊礼品卡，或者让他们先购买我们的产品，一旦我们看到他们的积极评论，我们将相应地退还给他们。我也会从我的Facebook上删除这些帖子和促销代码。
（15）我们不会要求我的朋友在未来直接在我的帐户上留下评论，并会告诉他们删除他们以前的评论。并停止让他们邀请其他朋友在未来对我的产品做评论，所有的产品评论在我的产品，将严格遵守亚马逊的政策。
（16）我们将充分研究亚马逊的审查政策，我们真的很抱歉以前我们没有彻底研究它，在未来，我们承诺我们将遵守审查政策，如果我们发送免费的推广代码给客户，我们将清楚地声明，我们欢迎积极和消极的反馈，并让我们的客户披露事实。
（17）我们将不允许我们的工作人员操纵评论。
（18）我们不会在其他在线网站上进行销售，我们只会在亚马逊上进行销售LD或BD，以获得更多的评论机会。
最重要的是，我们将充分研究新的亚马逊审查政策，我们感到非常内疚，我们没有彻底研究它，错过了亚马逊平台的政策更新。
在未来，我们承诺我们将遵守审查政策，定期研究政策，禁止我们的员工询问我们的客户变更评论，并在亚马逊之外发送促销代码。
我们知道这是不允许张贴禁止审查，所以我们永远不会这样做。
如果我们想增加我们的评论，我们将做更好的质量商品和改进我们的服务。遵守亚马逊的规则。
我们是一个ODM销售商，拥有我们自己的设计能力。我们渴望成为亚马逊的专业卖家，建立自己的产品品牌，我们专注于为人们提供更好的体验。
我们所有的产品都是由我们自己设计和开发的。在过去的4年里，我们花了50多万元在磨料和产品的研发上。我们的合作工厂也很强大，我们坚持对我们所有产品的质量进行工厂检验。
我公司做线下业务运营多年.. 我们有巨大的潜力和丰富的工业基础。 所以我们非常有信心在亚马逊平台上做得更好。当我们准备大力扩大日本、加拿大和欧洲亚马逊站的时候。我们对我们的产品非常有信心，所以我们将在亚马逊的仓库准备大量的库存。我们保证准备足够的库存出售。
我们有巨大的潜力和丰富的工业基础。 所以我们非常有信心在亚马逊平台上做得更好。当我们准备大力扩大日本、加拿大和欧洲亚马逊站时。
自从收到亚马逊的投诉以来，我们举行了非常严肃的会议，我们就如何防止这种情况发生作出了非常严肃的决定。
我们希望以上信息足以使我们的帐户重新申报。亚马逊是全球最伟大的公司之一，我们非常希望能够借助亚马逊平台长期发展，成为伟大公司的一部分。
如果您有任何其他问题，或者需要我们提供任何资料补充，请告诉我们。我们将迅速答复。
如果您不需要任何额外的信息，我们将恳请您尽快恢复我们的帐户。
非常感谢
期待您的答复
Dear Amazon Seller Performance Team,
Thank in advance for taking the time to read our letter.
We were informed that Amazon has suspended our seller account because we manipulated product reviews.
We are sorry for the violation of Amazon's terms of service. We all know sellers on Amazon must strictly abide by Amazon's rules, so that they can enjoy the selling right on Amazon. It is definitely our fault if we got banned permanently.
We regret for what we did and still hope we can keep our sales right on Amazon, and here we provide the following information for you to check:
We received a letter from a company claiming that they can help to increase our sales a few days ago. Since our company has put focus on product researching and developing for years, thus we are not skilled in operation of Amazon store at all.
And we accepted their cooperation proposal and applied some buyer accounts they provide place some orders.
Here we provide the manipulated orders (all related orders details are attached in the letter):
The fake order quantity is: 11
Contact information of the third-party service company:
Name: BOOM
mobile phone number: +86 13653719288
WeChat ID: zhao13653719288
You can check our chat screenshots and payment screenshots (all attached in the letter).
We have an excellent product, but we tried to promote it with a series of unnecessary and fake orders. This is such a stupid decision. Now we get that focusing on customer experience is a better idea. And this will be our only concern in the future.
First of all, we have two goals. The first goal is to attract much more buyers with discounted prices (in fact, we are not profitable, and we even lost a lot of money with such a price, but the good thing is we get orders and exposure);
The second goal is to get some unbiased comments. We can summarize these comments and improve the quality of our products with comments help, but we didn’t know that it was banned last year.
We would like to express our sincere apology to Amazon, because our negligence caused such serious consequences.
Because our new employees are not familiar with Amazon's rules, and believe in an unreliable company. We really didn't do it on purpose.
We are very sorry for everything we did to promote the store, and regretful for that. We realized our mistakes. We look forward to your forgiveness, and hope you can give us a chance to correct our mistakes!
We will strictly follow Amazon's policies by taking the following measures:
We will strictly follow the abuse of sales ranking policy and promise not to violate Amazon's sales policy.
(1) We will stop using fake buyer's account to purchase our own products.
(2) We will strictly prohibit fake orders or fraudulent orders for our products.
(3) We will strictly prohibit providing compensation to the buyer for purchasing our products, or providing the buyer with promotional offers to improve the sales level
(4) We will strictly prohibit claims on the BS ranking of the product in the product detail page, including the title and description.
(5) To enhance buyer shopping experience, we will provide free product replacement, return and any after-sales supports.
We will check all product lists, if there is an abnormal increase in the number of orders, we will check and prevent any abnormal element immediately.
(6) We will take priority to monitor our store account, performance indicators and all related fields, and attach importance to and warning and notification letters of our store.
(7) When we want to get reviews of newly launched products, we will participate in the early reviewer programs.
(8) We will check all products sold in the near future. If there are any complaints or product problems, we will resolve them in an appropriate way within 12 hours, to safeguard the rights of customers. Besides, we held a meeting with all our employees, and let all employees realize the importance to obey Amazon rules and forbid any forms of fake order to boost business. A document was made before the meeting, announcing anyone who violates this rule will be punished.
(9) We will reject all third parties who will contact us for increasing orders or review manipulation. Don't give them any chance, we just make better products and provide better services. Even they are top reviewers or foreign friends.
(10) We will never place orders for our products to manipulate Amazon's ranking function, and tell all our employees not to do this at any time, and let all our employees learn this policy.
(11) We will never compensate buyers for purchasing our products (including claim codes), we will check the detailed pages of all products to find out if there is any text about compensating buyers for purchasing our products (including claim codes), And delete any text about this, and ask all our employees not to do this at any time, especially when they write letter to the buyer or answer their questions.
In order to provide customers with a better Amazon shopping experience, we have formulated the following plans:
(1) We immediately established a department responsible for the monitoring and prevention of Amazon accounts.
(2) Check all promotions online, including our own website and other discount websites, and refuse to exchange comments for free or with big promotions. Once we find this, we will stop immediately.
(3) Check emails every day, including Amazon buyer information, and stop all activities for sending free products for reviews.
(4) Check each list, if there is an abnormal increase in the number of reviews, we will stop immediately.
Always learn new policies from Amazon to prevent possible violations.
(5) Make it 100% to ensure vigilant and up-to-date account notification and information requirements. From now on, the monitoring of my account, performance indicators and all related fields will be given priority.
(6) When we want to get reviews of newly launched products, we will participate in the early reviewer programs.
(7) We will check all products sold in the near future. If there are any complaints or product problems, we will resolve them in an appropriate way within 12 hours, to safeguard the rights of customers. Besides, we held a meeting with all our employees, and let all employees realize the importance to obey Amazon rules and forbid any forms of fake order to boost business. A document was made before the meeting, announcing anyone who violates this rule will be punished.
（8）We will reject all third parties who will contact us for increasing orders or review manipulation. Don't give them any chance, we just make better products and provide better services. Even they are top reviewers or foreign friends.
(9) We will do our best in terms of product quality and after-sales service to make customers satisfied with us, and then voluntarily leave the review.
(10) We understand very well that the best way to get reviews from customers is the best products with fast shipping and best service. Therefore, in the future, we will pay more attention to the quality of our products; bring more products with premium quality.
(11) We will increase our FBA goods, whose shipping will be faster. So the buyers will get better quality goods and services for more positive review, we will abandon our previous methods.
(12) For our future sales and our new employees training, we will pay more attention on teaching and guide them to comply with Amazon's rules.
(13) We will pay more attention to our customer service, reply to the questions and solve the product problem we get from customers as soon as possible, and try our best to serve.
(14) We will never post any comments on any of my social networks. For example, if they give us positive comments, we will give them free Amazon gift cards, or let them buy our products first. Once we see such posts. we will delete these posts and promo codes from social medias.
(15) We will not ask my friends to leave comments directly on our store in the future, and will tell them to delete their previous comments. And stop letting them invite other friends to comment on my products in the future. All product reviews on my products will strictly abide by Amazon’s policies.
(16) We will study Amazon's review policy in depth. We are really sorry that we did not thoroughly research it before. In the future, we promise that we will abide by the review policy. If we send free promotional codes to customers, we will ban them right away, We welcome positive and negative feedback, and let our customers disclose the facts.
(17) We will not allow our staff to manipulate comments.
(18) We will not promote on other online websites. We will only make LD or BD sales on Amazon to get more comment opportunities.
Most importantly, we will fully study the new Amazon review policy. We feel very guilty that we did not thoroughly study it and missed the policy update on the Amazon platform.
In the future, we promise that we will abide by the review policy, regularly research the policy, prohibit our employees from asking our customers to change reviews, and send promotional codes outside of Amazon.
We know this is not allowed to post a ban on review, so we will never do it.
If we want to increase our reviews, we will make better quality goods and improve our services. Follow Amazon's rules.
We are an ODM seller and have product develop and design capabilities. We aspire to be a professional Amazon seller and build our own product brand. We focus on providing people with a better experience.
All our products are designed and developed by ourselves. In the past 4 years, we have spent more than ￥500,000 RMB on the research and development of abrasives and products. Our cooperative factories are also very strong. We insist on factory inspection on the quality of all our products.
Our company has been doing offline business operations for many years. We have huge potential and a rich industrial base. So we are very confident to do better on the Amazon platform. We are ready to vigorously expand the Amazon sites in Japan, Canada and Europe. We are very confident in our products, so we will prepare a large amount of inventory in Amazon's warehouse. We promise to prepare enough stock for sale.
Since receiving Amazon’s store suspension letter, we have held a very serious meeting and we have made quite strict rules on how to prevent this from happening.
We hope that the above information is sufficient to re-declare our account. Amazon is one of the greatest companies in the world. We very much hope that we can use the Amazon platform for long-term development and become part of a great company.
If you have any other questions, or need us to provide any information to supplement, please let us know. We will reply quickly.
If you do not need any additional information, we will sincerely request you to restore our account as soon as possible.
Thank you very much.
Looking forward to your reply.
Salon Shop official
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